Mattress Obsessions is an independent review website. We do not sell or ship products, and we do not handle orders, payments, returns or warranties. When you click a link on our site and buy something, your order is with that store, and only that store can see or change it.
1. Find out which store you bought from
Check your order confirmation email or your bank or card statement. It shows the store’s name, for example Amazon, Walmart, eBay or Sears. Then use that store’s own help pages below.
2. Track, return or get help with your order
Amazon
- Your Orders (track a package or view an order)
- Returns Center
- Contact Amazon Customer Service
Walmart
- Sign in at walmart.com and open Purchase History to track or return an order, or use the Help link at the bottom of any Walmart page.
eBay
On eBay, your order is with the individual seller. You can message the seller from your eBay purchase history.
Sears
- Sears Customer Service (orders, tracking and returns)
If you bought from another store or directly from a brand’s website, look for “Orders”, “Order status” or “Customer service” on that site, or reply to your order confirmation email.
3. Warranty questions
Warranties are provided by the manufacturer, not by us or, usually, by the store. Contact the brand directly through its official website, and have your receipt and the product’s model number ready.
4. Product recalls
To check whether a product has been recalled, search the U.S. Consumer Product Safety Commission’s recalls database. If your product is recalled, follow the instructions in the recall notice and contact the company named there.
5. Still not sure where to go?
Send us a message through our Contact page and tell us which product and article you came from. We can’t see, change or cancel orders, but we’ll try to point you to the right store or brand.
About our links
Some links on our site are affiliate links. As an Amazon Associate, we earn from qualifying purchases, and we may earn a commission from other stores. This doesn’t change the price you pay.